Shipping policy

Shipping Policy

At Bijouterie Malak, we take pride in delivering your jewelry safely and on time. This Shipping Policy explains how we handle order processing, shipping methods, delivery times, and costs.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is shipped, you will receive a confirmation email with tracking details.

  • During peak seasons or promotional events, processing times may be slightly longer.

2. Shipping Rates & Delivery Times

  • Netherlands: Standard delivery within 2–5 business days.

  • European Union: Delivery within 5–10 business days.

  • International Orders: Delivery within 7–15 business days (depending on location).

Shipping costs are calculated at checkout and may vary depending on your destination.

3. Customs & Duties

  • For orders shipped outside the EU, customs fees, import duties, or taxes may apply depending on your country’s regulations.

  • These charges are the responsibility of the customer.

4. Tracking Your Order

All orders include tracking information. You can track your parcel using the link provided in your confirmation email.

5. Delays

While we work with reliable shipping partners, delays may occur due to customs, weather, or courier issues. We are not responsible for delays outside our control but will support you in tracking and resolving issues.

6. Lost or Damaged Packages

  • If your package is lost in transit, please contact us at info@bijouteriemalak.com.

  • If your order arrives damaged, please send us photos within 48 hours of delivery, and we will arrange a replacement or refund.

7. Contact Us

For any shipping-related questions, please contact:

Bijouterie Malak
Website: www.bijouteriemalak.com
Email: info@bijouteriemalak.com
Location: Netherlands